Civil Service Commission last week urged government agencies in the province,
including local provide better services to its clients.
during the unveiling of the Citizens Satisfaction Center Seal of Excellence
Award at the SSS branch office at P. Araojo building in Cavinitan last Sept. 27,
CSC provincial field office Director Ma. Guia Garcia said many government
offices on the island got high ratings in the initial validation of their
respective Report Card Survey results, but failed in second phase validation
due to adverse comments from clients.
have to better ourselves and give justice to our being public servants,” Garcia
told an audience composed mostly of government officials and workers.
disclosed that SSS Virac, headed by branch head Divina Avila, garnered 90.94
percent in the RCS last year and gained a much higher rating of 92.40% in the
second phase validation in February 2012, evidence that the office continued
providing excellent services to its clients through quality of service,
timeliness, courtesy, competence, compliance with Anti-Red Tape Act and
satisfactory working conditions.
noted that in 2009 and 2010, SSS failed to win the seal because its second
floor location in its former office at the JMA building inconvenienced its
elderly and other clients.
second in Bicol and 24th government office in the entire country to
earn the seal, SSS Virac is the first in the island province of Catanduanes to
achieve the milestone. The award was formally conferred last Aug. 15 in Legaspi
City by no less than CSC Chairman Francisco Duque III, who also turned over a
P75,000 reward to SSS Catanduanes to be used for the purchase of equipment and
other materials as well as services that will improve the delivery of its
Perez of the Pinoy Lingao Damayan Credit Cooperative (PLDC) lauded SSS for its
very accommodating personnel and the management’s positive responses to client
requests. PLDC has a pending application to serve as a “Bayad Center” of SSS
through which the co-op’s members and other SSS members could remit their
social security premiums.
Efren Sorra expressed pride and joy in SSS’s achievement, noting that what one
encounters upon entering the office: a courteous guard and the employees’
business-like service with a smile even when he was angry with the delay in the
release of his loan check. Happily recalling that his wedding was financed by
loans he and wife Sonia secured from the agency, Efren said he was glad he
continued his SSS membership.
response, the SSS Catanduanes branch thanked its clients and other stakeholders
and vowed to heighten efforts in delivering services to the public. Accommodating
an average of 200 clients daily, it serves a total of 26,910 SSS members on the
island, broken down into 16,823 self-employed, 4,277 farmers and fishermen, and
5,810 employees working for 2,050 registered employers.